The following Thread Bank Business Deposit Account Agreement Disclosures (the “Disclosures”) applies to the demand deposit account (the “Account”) issued by Thread Bank (the “Bank”), member of the Federal Deposit Insurance Corporation (“FDIC”) and chartered under the laws of the State of Tennessee. These Disclosures are incorporated by reference into the Thread Bank Business Deposit Account Agreement (the “Agreement”) and Thread Bank Business Visa Debit Cardholder Agreement (the “Cardholder Agreement”). ZenBusiness Inc. (“Program Partner”) is responsible for assisting the Bank with the administration of the ZenBusiness Banking Business Deposit Account Program (the “Program”). Capitalized terms not otherwise defined herein are ascribed the same meaning as set forth in the Agreement.
1.1 How to Contact Us
For most matters, you should email us at support@zenbusiness.com. You may also contact us by Phone at 1 (844) 493-6249, Monday–Friday, 8am–8pm CST and Sunday from 10am–7pm CST. We are closed New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and the day after, and Christmas. The Program Partner’s website is available at https://www.zenbusiness.com.
For questions or concerns about any debit card-related transactions; if your debit card, debit card number, or PIN is lost, stolen, or misplaced; fraud alerts program or support or if you would like us to stop a recurring debit to your debit card, please contact us at 1-833-852-1519.
For questions or concerns about any non-card transactions, including, but not limited to: (i) suspected errors or unauthorized EFTs; or (ii) if you would like to place a stop payment request for preauthorized transfers, please contact us at support@zenbusiness.com.
If applicable, for questions or concerns about adding and/or deleting Authorized Users; checking your current interest rate; substitute checks or check standards; or closing your Account, please contact us at support@zenbusiness.com.
For questions or concerns about updating your name, address, or other contact information; identity theft; reporting account takeover; checking the status of a transaction; or providing instructions regarding a transaction, such as direct deposits and other incoming ACH transactions, please contact us at support@zenbusiness.com.
1.2 Paperless Account
To open an Account, you must agree to go “paperless.” This means that you must (a) provide us with and continue to maintain a valid email address and (b) accept electronic delivery of all communications that we need or decide to send you in connection with your Account by agreeing to the ZenBusiness E-SIGN NOTICE & CONSENT zenbusiness.com/banking-esign/.
1.3 How To Open an Account
You may open an Account by visiting ZenBusiness’s website at https://www.zenbusiness.com and following the instructions there.
1.4 Minimum Deposits and Balances
There is no minimum deposit required to open an Account and no minimum balance you need to maintain in your Account.
1.5 Interest Disclosures
This Account is not interest-bearing. No interest will be paid on this Account.
1.6 Confidentiality and Our Privacy Policy
Information about your Account and your transactions is collected pursuant to the Agreement. The Program Partner’s privacy policy is available at https://www.zenbusiness.com.
1.7 Deposits Into Your Account
You may make deposits into your Account using any of these methods described below. We do not charge you any fees for making deposits.
| Deposit Method | Limitations for Your Account |
| Direct Deposits* | No limits |
| Internal transfers between eligible accounts managed by ZenBusiness | No limits |
| Direct payments/ACH debits via ACH Origination Service (Deposits resulting from payment requests initiated from your Account) And ACH transfers to your Account from a connected U.S. bank account with another institution (see the “Transfers To or From Connected U.S. Bank Accounts” section of the Agreement)** | $10,000/day $100,000/month |
| Domestic wire | No limits |
| Checks (via the Check Deposit Services*) | $10,000/day $100,000/month |
1.8 Our Funds Availability Policy
It is our policy to make deposits to your Account available for withdrawal according to the table provided in the “Our Funds Availability Policy” section of the Agreement, except where limited by us pursuant to the “Transfers To or From Connected U.S. Bank Accounts” section of the Agreement.
Your Account supports the following types of deposits and cut-off times:
| If you make a deposit via… | The cut-off time is… | And those funds are available… |
Internal transfers between eligible Accounts managed by the Program | N/A | Immediately |
Direct Deposits and other ACH transfers initiated by a third party | 3:00 PM ET | Same business day |
| Domestic wire | 4:00 PM ET | Same business day |
| Checks (via the Check Deposit Services) | 3:00 PM ET | Within five (5) business days |
1.9 Withdrawals From Your Account
You, or, if applicable, an Authorized User, may withdraw funds up to the amount of your Available Balance less applicable fees using any of the methods below and subject to the following limits:
| Withdrawal Method | Limitations for Your Account |
Internal transfers between eligible accounts managed by ZenBusiness (see the “Transfers To or From Accounts You Have With Us” section of the Agreement) | No limits |
| ACH transfers from your Account to another bank account via ACH Origination Service And ACH transfers from your Account from a connected U.S. bank account with another institution* (see the “Transfers To or From Connected U.S. Bank Accounts” section of the Agreement) | $10,000/day $100,000/month |
ACH transfers to a merchant or other third party you authorize to withdraw from your Account using your routing number and account number | No limits |
| ATM withdrawals | $1,000 /day |
| Domestic wires | $100 minimum per wire transfer $50,000/day $100,000/month |
| Point-of-sale (POS) transactions, online purchases, and other transactions at merchants using your debit card | $10,000 /day |
| Checks drawn on your Account | $10,000/check |
1.10 Overdraft Services
We do not offer overdraft services or charge fees for overdrafts or non-sufficient funds. We typically will return or decline to process a transaction (including, where applicable, ATM and debit card transactions) if it exceeds your Available Balance.
However, it is still possible for you to overdraft your Account, such as when you write checks (since there is a delay between when you write the check and when we receive it for processing), when we settle authorized debit card transactions, as discussed in the “Debit Card Authorization” section of the Agreement, or if a deposit you make is returned.
You must make a deposit immediately to cover any negative balance, including a negative balance resulting from an overdraft. If your Account has a negative balance for sixty (60) calendar days or more, we may close your Account. We reserve the right to close your Account at an earlier date, as permitted by law.
1.11 Fee Schedule
| Fee Description | Fee Amount and Frequency | Additional Details |
| Monthly service fee | $5.00/month | Cancel any time |
| ACH return | $5.00/per return | |
| Domestic wire fee | $5.00/received wire $15.00/sent wire | |
| Card replacement fee | $5.50/replacement | Fee will be assessed after first replacement. |
| International transaction fee | One percent (1%) of the transaction | You will be charged this fee for any ATM or POS transactions conducted outside the United States or online transactions conducted with a merchant outside the United States. |
Out-of-network ATM transaction fee | You may be charged a fee, including for balance inquiries, by the operator of an out-of-network ATM. You can avoid fees by using an in-network ATM. You can identify an in-network ATM by looking for the Allpoint logo on or near the ATM. |
1.12 Types of EFTs Supported by Your Account
Your Account supports the following types of EFTs:
1.13 ACH Origination Service Applicability
The ACH Origination Services is enabled for your Account; therefore, the ACH Origination Service section of the Agreement applies to your Account.
1.14 Check Deposits, Mobile Deposit Services, and Check Writing Applicability
The Check Deposit Services are enabled for your Account; therefore, the Check Deposits, Mobile Deposit Services, and Check Writing section of the Agreement applies to your Account. You can deposit checks via iOS and Android.
1.15 Wire Transfers Applicability
Wire transfers are enabled for your Account; therefore, the Wire Transfers section of the Agreement applies to your Account.
1.16 Debit Card Applicability
Debit cards are enabled for your Account; therefore, the Cardholder Agreement applies to your Account.
1.17 Authorized Users Applicability
You are not permitted to designate Authorized Users for your Account.
