Customer Success Support FAQs
Review and get answers to the most common questions we get about our business and services.
Looking for help with sales? Check out our sales FAQs.
Top 5 Customer Success Frequently Asked Questions
Where can I find my orders, documents, and information?
We have created one easy-to-use dashboard that stores your orders, business documents, and a record of your business entity information. You can sign in to your dashboard at any time to find the information you need.
How long until my order is complete?
We provide your estimated formation date both at checkout and in your dashboard. We do our best to complete your formation on or before this day, but there are times when the State or circumstances outside our control can slow things down.
How do I cancel my account?
There are no fees or penalties for canceling your account with us. If you would like to cancel your account with us, you can email us or call us directly at 1-844-493-6249 during normal business hours on Monday – Friday from 8 am – 8 pm Central time or Sunday from 10 am – 7 pm Central time.
What is a Registered Agent and how does the service work?
We offer registered agent services in all 50 states plus DC. Your registered agent will be available to receive official state correspondence for you during business hours. If you cancel this service, then you will need to show proof from the state that either our name has been removed as your agent or that the business has been dissolved.
What do I need to do for ongoing state compliance?
Our Worry Free Compliance Guarantee handles your annual filing, covers two yearly amendments, and ensures your company stays in good standing with the State while the Worry Free Compliance is active. If you choose to do it yourself, then the responsibility of ongoing state compliance will fall on you.
Sign In to Your Dashboard
The dashboard gives you access to your business documents and additional services. You can check your order status and delivery date or add new services as you grow.
Find Answers in Our Help Center
Get help with things like changing your order, securing our compliance services, setting up your domain, adding a business email address, and more!
Customer Success Team Contact Information
Holiday Hours
We will be closed Christmas Day 12/25 and Monday 12/26. We will be available to assist customers from 9am-6pm CST Tuesday, December 27th through Friday, December 30th.
We will also be closed New Year's Day, Sunday January 1 and Monday, January 2nd.
Chat with us!
We are always happy to chat with you during our business hours Monday – Friday from 8am – 8pm Central Time or Sunday from 10am – 7pm Central time.
Call us!
You can call our sales team during our business hours Monday – Friday from 9am – 7pm Central time or Sunday from 10am – 7pm Central time.
Send us an Email!
Send an email with your questions to our sales team and a representative will reply back within 1 business day.
ZenBusiness Address
5511 Parkcrest Dr., Suite 103
Austin, Texas 78731
