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Frequently Asked Questions (FAQs)

Review and get answers to the most common questions we get about our business and services.

Sales
Customer Success

Top 5 Frequently Asked Questions

How much does it cost to form a business?

We created a helpful article to help you understand how much it costs to form an llc. You can also review our formation options to find a plan that best fits your budget.

How long does it take to form a company?

Use our fee and timing estimator page to review our processing times. We also have this blog post with more information on how long it takes to form an llc.

What is the ZenBusiness refund policy?

Buy with confidence knowing that your purchase is 100% refundable minus any expenses we have incurred to begin your formation. Once our payment is sent to the state, however, we cannot accept any cancellations or changes to your filing.

Do you have an error-free guarantee?

While we cannot guarantee an error-free filing, we strive to ensure every order is processed correctly and accurately. If you find a mistake, please contact us as soon as possible so we can get it fixed before your formation is complete.

What do you mean by no hidden fees?

When we say no hidden fees, that’s exactly what we mean. We will only charge you for the services you select and purchase at checkout.

Still Have a Question? Check Our Help Center

Find Answers in Our Help Center

Get help with things like changing your order, securing our compliance services, setting up your domain, adding a business email address, and more!
Search Help Center

Sales Team Contact Information

Chat with Us!

Chat Now

We are always happy to chat with you during our business hours Monday - Friday from 8am - 8pm Central Time or Sunday from 10am - 7pm Central time.

Call Us!

1-844-4-ZENBIZ
(1-844-493-6249)

You can call our sales team during our business hours Monday - Friday from 9am - 7pm Central time or Sunday from 10am - 7pm Central time.

Send Us an Email!

support@zenbusiness.com

Send an email with your questions to our sales team and a representative will reply back within 1 business day.

Looking For The Fine Print?

See Our Terms of Use

Find everything you need to know about our service on our Terms of Use page. If you have a question, let us know.
VIEW TERMS OF USE

Let’s talk about privacy

Your privacy is incredibly important to us. Review our privacy policy or contact us directly with any questions.
VIEW PRIVACY POLICY

Where can I find my orders, documents, and information?

We have created one easy-to-use dashboard that stores your orders, business documents, and a record of your business entity information. You can sign in to your dashboard at any time to find the information you need.

How long until my order is complete?

We provide your estimated formation date both at checkout and in your dashboard. We do our best to complete your formation on or before this day, but there are times when the State or circumstances outside our control can slow things down.

How do I cancel my account?

There are no fees or penalties for canceling your account with us. If you would like to cancel your account with us, you can email us or call us directly at 1-844-493-6249 during normal business hours on Monday – Friday from 8 am – 8 pm Central time or Sunday from 10 am – 7 pm Central time.

What is a Registered Agent and how does the service work?

We offer registered agent services in all 50 states plus DC. Your registered agent will be available to receive official state correspondence for you during business hours. If you cancel this service, then you will need to show proof from the state that either our name has been removed as your agent or that the business has been dissolved.

What do I need to do for ongoing state compliance?

Our Worry Free Compliance Guarantee handles your annual filing, covers two yearly amendments, and ensures your company stays in good standing with the State while the Worry Free Compliance is active. If you choose to do it yourself, then the responsibility of ongoing state compliance will fall on you.

Sign In to Your Dashboard

The dashboard gives you access to your business documents and additional services. You can check your order status and delivery date or add new services as you grow.
Sign In to Your Dashboard

Find Answers in Our Help Center

Get help with things like changing your order, securing our compliance services, setting up your domain, adding a business email address, and more!
Search Help Center

Customer Success Team Contact Information

Chat with Us!

Chat Now

We are always happy to chat with you during our business hours Monday - Friday from 8am - 8pm Central Time or Sunday from 10am - 7pm Central time.

Call Us!

1-844-4-ZENBIZ
(1-844-493-6249)

You can call our customer success team during our business hours Monday - Friday from 8am - 8pm Central time or Sunday from 10am - 7pm Central time.

Send Us an Email!

support@zenbusiness.com

Send an email with your questions to our customer success team and a representative will reply back within 1 business day.

ZenBusiness Address

5900 Balcones Drive
STE 5000
Austin, Texas 78731

Contact us directly at our office address.