If you want to win customers over for life, you have to go beyond the basics. Find out the three elements to strong customer relationships that will not only help you get customers, but keep them too.
Business relationships mirror personal relationships. You become friendly with people you share interests with. You begin to know a person better as the relationship grows. If you LIKE and TRUST that person, the relationship will continue and deepen. If you grow to dislike or distrust that person, the relationship will usually sour and deteriorate. In your business and personal life, the growth and deterioration of relationships are based on the same three elements.
The three elements of any relationship are Know, Like, and Trust. I call it the “Know, Like and Trust Factor.” This is a simple concept to understand, but it’s a tough one to implement, especially if it isn’t in front of you.
So I am going to help you discover how to make the three “Must Know” steps work for you business. Many business professionals look at marketing completely on the surface. If your business tends to market by simply advertising, handing out business cards or flyers, it may be missing a few key ingredients. Along with getting word out about your business (the “Know” factor) your marketing should be focused on building relationships. When you focus your marketing on building relationships, you are taking the first step towards potential clients getting to know, like, and trust you. People want to do business with those they know, like, and trust.
Getting To Know You
For potential clients to know you exist, you need to market. Selling is not marketing. Let potential clients know how you can help them. You can show potential clients what your value is by offering it in various forms.
This can be done by writing newsletters, giving talks to groups, networking, writing articles and blogging.
You have to be in front of potential clients in order for them to get to know you. The first step is getting them to KNOW that you exist. You do this by marketing and offering value, NOT BY SELLING. Online this can be done by creating a mailing list, social networking, article marketing, press releases, blogging, etc. Offline you can do things like networking or public speaking. Potential clients will take advantage of these services. If you create good services with great value and content, your marketing will become viral. People will now seek to learn more about your services.
Getting To Like You
Who wants to deal with someone they don’t like? It is rare to find someone so good at his or her trade that he or she can be unpleasant and still get work. The worst part about being unpleasant to a client is that word will spread like wildfire. People love to tell friends about bad experiences.
Once potential clients get to know you, you want to give them the opportunity to like you. Clients have a lot of choices today. They can easily find someone else to work with. Make sure to get people to like you by following up, being true to your word, and doing the best job you can. Don’t let business relationships dry-up and die. Keep in constant contact throughout your relationship. As soon as you have first contact with a potential client, keep reaching out. Share information they would find helpful. Touch base, check in, and refer them. Keep showing your value to clients. Your relationship will grow and the like will grow. Don’t be afraid to put yourself fully into the relationship. Your clients are people too. They have families and dreams. Relating to each other on a personal level will increase the value of the relationship.
Getting To Trust You
Trust is the final factor and it’s where “the rubber meets the road” so to speak. Trust is gathered by doing what you say you will do. Trust is built by consistently giving value to clients. Trust is built by giving to clients. Trust is also earned by social proof such as referrals and testimonials. Keeping your word should be simple. Don’t overpromise anything. Meet deadlines and stay in contact. Be responsive to client needs. Put yourself in the client’s shoes and treat them like you want to be treated. Once a client trusts you, they will be willing to pay you for your services or products. They will feel comfortable putting their needs in your hands. Trust is the factor that will gather clients for you. Trust is a powerful tool for getting clients and keeping clients.
Now that you are away of the three must know elements to getting clients and keeping clients, put them into action. Sit down and take an honest look at how well you are setting yourself up for clients getting to know you, like you and trust you. Figure out how you can improve. Is your marketing working so that people can get to know you? Do you treat people in a way that will result in them liking you? Can clients trust you?
Small Business Coach and Marketing Strategist, Jennifer Davey, is the author of the “14-Step Formula for Getting Clients, Building Business and Making More Income”, Grab a FREE copy of her Report ‘What you Need to Know to Be Successful at Getting Clients” visit: