PODCAST: The Great Shep Hyken On Truly Great Customer Service

This week’s Small Business with Steve Strauss powered by Greatland podcast is about the value of great Customer Service.  It could very well be the most important aspect of your business.  Yet, sometimes it is either done incorrectly, or completely overlooked!  In this episode, you’ll get some expert advice on how to make sure your company is up to par.

Steve interviews a Customer Service extraordinaire, the always entertaining Shep Hyken.  Shep is President of the National Speakers Association, a NY Times Best Selling Author and the Chief Amazement Officer at Shepard Presentations.  His newest book is Amaze Every Customer Every Time.  No matter the size of your business, how many employees you have, or how many customers you have, Shep will have some advice for you.  Every business needs training for Customer Service.  For Shep, training is not something you did, it’s something you do.

There is also another edition of “Ask An Expert Live”, where Steve takes a question from listener Richard.  He brings up a great point about Customer Service in general.  It’s important to make sure we show appreciation for everyone, including businesses that help us.

Don’t forget, you can submit your question for “Ask An Expert Live” by sending an email to theselfemployed@yahoo.com.

Subscribe to the Small Business Success RSS Feed to get weekly podcasts automatically! Or, listen on iTunes!

Greg Nibler is the Audio Producer for the Small Business with Steve Strauss Podcast. He is a Podcaster/Producer, Actor and Voiceover Artist based in Portland, Oregon. You can see/hear more of Greg’s work at Funemployment Radio and Digital Trends.

Get started image

Ready to get started?

Get the expert support you need

Start Now

Related Articles

Major Account Sales: Will you profit by selling to big companies?

by Janet Attard, on July 20, 2022

5 Ways to Take the Fear Out of Cold Calling

by Patricia Schaefer, on July 20, 2022

Open House: Simple Strategies For Becoming A Successful Estate Agent

by Team ZenBusiness, on July 20, 2022

Killing Creativity: Is social media killing good art?

By Mark H. Maxwell, on July 20, 2022

Top 7 Tips For Good Decision Making When Feeling Stressed Out

Donny Gamble, on July 20, 2022

5 Mistakes That Can Sink a Good Boss

By Andrea Novakowski, on July 20, 2022