OnPay Payroll Software Review

A Brief Overview of Payroll Software

Old-school methods for payroll tracking were incredibly time-consuming. Even small businesses needed to invest way too much time into things like calculating payroll manually, tracking hours, writing checks, and calculating taxes. Thankfully, technology has simplified this process significantly.

Today, entrepreneurs can instead pay a reasonable monthly fee to one of many payroll software services and receive automated assistance with these and other related tasks. OnPay is one of the best payroll software providers available, so let’s find out if it’s the ideal option for you.

OnPay Payroll Software Review

OnPay is an outstanding payroll software solution for any business that also needs HR software. Let’s take a look at some of its pros and cons before we dig into the details.

Pros

• HR software included
• Industry-specific tools
• Easily handles complex requests
• Solid customer reviews

Cons

• No automatic payroll function

The Details of OnPay Payroll Software

OnPay’s payroll software costs $36 per month plus $4 per employee or contractor, which is a relatively middle-of-the-road price point. OnPay includes HR software at no extra charge with its payroll software, a valuable feature you won’t find with most competitors.

Overall Pricing and Value:

OnPay’s pricing is right around the industry average for payroll software. However, OnPay’s inclusion of HR software gives this company a leg up compared to the competition, as you can organize employee paperwork, automate the onboarding process, manage time off, and much more at no extra charge.

Track Record:

There isn’t much information available online about OnPay’s company background. Based on the rather threadbare “About Us” section on OnPay’s website, the company was formed sometime after 2007, but that’s about all we could learn.

When it comes to customer feedback, it’s a more positive story for OnPay. We tracked down several hundred reviews of OnPay’s services and found that most of them were positive in nature. Overall, OnPay’s track record isn’t really an advantage or disadvantage compared to its top competitors.

Customer Support:

You can reach OnPay’s customer support team by phone or email. Its hours of operation run from 9 am to 8 pm ET on weekdays, so you won’t need to take time out of your busy workday to contact them. We have always received prompt and friendly service from OnPay’s representatives. OnPay performs strongly in this area.

Ease of Use:

There wouldn’t be much point in using a payroll software service if it didn’t make the process of running and tracking payroll significantly simpler. Thankfully, OnPay does just that, with an easy-to-use interface and plenty of intuitive features.

The only real drawback for OnPay in this area is the fact that it does not offer automatic payroll runs. It is definitely an added hassle to run payroll manually, so if you have many people to pay each month, OnPay may not be your most convenient option.

What Are Customers Saying About OnPay Payroll Software?

We found more than 600 unique customer reviews for OnPay’s payroll software, spread across Google, GetApp, and G2. No matter which site you look at, you’ll find a collection of highly positive feedback full of happy customers.

When we skimmed these reviews, we found that many customers praise how simple and intuitive OnPay’s tools are. In addition, we discovered plenty of praise for OnPay’s included HR software tools.

On the whole, customer feedback is a positive attribute for OnPay. Although you can find companies with higher volumes of reviews, it would be difficult to find a company with higher average rating scores than the 4.8/5 average score for OnPay.

Our Final Thoughts

Overall, OnPay is our favorite payroll software provider for companies that also need HR software. We love how OnPay includes easy-to-use tools to solve complex problems, and the strong customer feedback it receives is a positive attribute as well.

We’re big fans of what OnPay has to offer for payroll services, and we wouldn’t hesitate to recommend this company to our families and friends. That said, we understand that this might not be the right company for everyone.

If you’d like to take a look at your other options for payroll software services, take a look at our guide to the best companies in the industry.