If you want to form a business in the United States, you’ll need to designate a registered agent. The role of the registered agent involves the usage of their address as your official business address, which means they’ll receive important document deliveries on your behalf, including service of process and official correspondence from your state government.

While you can legally serve as your own agent and still operate a compliant business entity, there are some other benefits of hiring a registered agent service. Having a registered agent makes it so that you don’t need to be available at your place of business during all standard business hours, and it also cuts down on the amount of junk mail you’ll receive.

There are many LLC formation services that also offer this vital service to businesses, and it can be difficult to discern which one is the best option for your company. In this review, we’ll take a close look at CT, one of the most popular service providers in the industry. Are they the right registered agent service for your business?

About CT

CT is a global compliance firm with offices in more than 150 countries. They’re a subsidiary of Wolters Kluwer, a business management company with a wide reach. CT has been around since 1892, so their experience level is tough to top.

On their website, CT says that the average CT employee has 10 years of experience with the company, and they have 440 team members located in the United States.

30-Second Summary of Our Review

CT is one of the oldest and most experienced companies in the online business services industry. They’ve been in business since the 19th century and have several hundred thousand registered agent service customers.

However, all of that experience comes at a cost, as their registered agent service costs $337 per year. By comparison, ZenBusiness charges just $199.

CT Strengths

Plenty of experience – CT has been around since the 19th century, and they’ve provided registered agent service to more than 300,000 businesses.

Global business solutions, not just national – Many competitors focus strictly on the American business landscape, but CT has solutions for companies all around the globe.

Helpful free educational resources and guides – On their website, you can access their library of publications, check out their event calendar, and browse their collection of business resources.

CT Weaknesses

  • High prices – CT charges $337/year for registered agent service. By comparison, ZenBusiness will serve as your registered agent for an annual fee of $199.
  • Few customer reviews – CT might be too big of an operation to concern itself with online customer feedback. Still, it’s always nice to be able to read customer reviews on reputable third-party websites, and we couldn’t find many for CXT.

Pricing and Additional Features

CT charges a flat rate of $337 per year for registered agent service. This also includes access to their online portal, which includes a variety of compliance assistance tools.

CT vs. Other Registered Agent Services

CT has a few advantages compared to some competitors, starting with their experience and client volume. CT has served more than 300,000 small businesses with registered agent service over the years. However, they charge $337 per year.

Especially when companies like ZenBusiness offer business formation service for free (plus your state’s fee) and registered agent service for $199 per year, and CT charges $337 just for registered agent service, we think you can find a better bargain elsewhere. For more information on your other options, take a look at our guide to the top registered agent services available.

Online Customer Reviews

For a company with hundreds of thousands of clients and well over a century of experience, we expected to find plenty of customer reviews for their services. Unfortunately, we were only able to track down a few dozen. They do have several testimonials on their own website, but not many on third-party review sites. By contrast, we have 12,000+ positive customer reviews online.

Customer Service Quality

You can reach CT’s customer support department by phone, email, or chat. CT is known for their helpful customer service, and we’re happy to report that this is our experience with them as well. They have a few different phone numbers to choose from based on what type of support you need.

If you’d prefer, you can also fill out a form on their website to schedule a call with one of their reps. They have quick response times, and their agents know what they’re talking about.

Main Reasons to Use CT

If you prioritize using a service with plenty of experience, CT could be worth a look. In addition, if you operate a large company that has plans to expand beyond the United States, CT’s global expertise could come in handy.

Main Reasons Not to Use CT

If pricing matters to you, one of their competitors might be a better fit. For example, ZenBusiness offers registered agent service for just $199 per year, while CT charges $337. Additionally, if you like to read customer feedback on objective third-party websites, CT is lacking in this area.

Frequently Asked Questions About CT Registered Agent Service

  • While CT’s high prices might scare away some entrepreneurs, we’re confident that it’s a legitimate service. After all, it’s been around since the 19th century and has served hundreds of thousands of companies with registered agent service.

  • You can reach CT’s support team by phone at 1-855-316-8944. If you’d rather email them, you can fill out the contact form on their website.

  • In short, yes, every LLC and corporation operating in America today needs to designate a registered agent. This person or business entity receives service of process and important document deliveries from the state, then forwards them to your business. It’s a crucial part of any LLC or corporation’s compliance. However, you don’t necessarily need to hire a registered agent service — you can serve in this role yourself, appoint a family member or friend, hire an attorney or accountant to handle it, etc.

  • We were unable to find any information regarding CT’s refund policy. If you’re considering purchasing services from them, you might want to contact them first to inquire about the availability of refunds.

  • CT does offer a few other services, although it has fewer offerings than many competitors. It offers foreign qualifications, business formations, annual reports, business license research, and Certificates of Good Standing.

  • CT’s most noteworthy advantage is its experience, as it has been around since 1892 and currently serves 70% of Fortune 500 companies. However, its biggest disadvantage is pricing, as CT charges much higher prices than many of its competitors.

Disclaimer: The content on this page is for information purposes only and does not constitute legal, tax, or accounting advice. If you have specific questions about any of these topics, seek the counsel of a licensed professional.

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Written by Team ZenBusiness

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