If you want to start a business in the United States, you’ll need to designate a registered agent. The role of the registered agent involves the usage of their address as your official business address, which means they’ll receive important document deliveries on your behalf, including service of process and official correspondence from your state government.

While you can legally serve as your own agent and still operate a compliant business entity, there are some other benefits of hiring a registered agent service. Having a registered agent makes it so that you don’t need to be available at your place of business during all standard business hours, and it also cuts down on the amount of junk mail you’ll receive.

There are many LLC formation services that also offer registered agent services to businesses, and it can be difficult to discern which one is the best option for your company. In this review, we’ll take a close look at National Registered Agents, Inc. (NRAI), one of the most popular service providers in the industry. Are they the right registered agent service for your business?

About National Registered Agents, Inc.

National Registered Agents, Inc. (NRAI) opened for business in 1995, and since then they’ve completed more than 1 million service of process deliveries. In 2011, NRAI merged with CT Corporation, which is itself a subsidiary of Wolters Kluwer. While that might sound a bit confusing, the point is that NRAI has the backing of two major brands in the business compliance world.

30-Second Summary of Our Review

National Registered Agents, Inc. (NRAI) is an experienced registered agent service provider operating offices in all 50 states. They have completed more than 1 million service of process deliveries over the years, which is an impressive volume. However, NRAI charges $405 per year for registered agent service. For context, we charge $199.

National Registered Agents, Inc. Strengths

  • Solid customer support – If you need assistance from NRAI, you can fill out the form on their website, or call one of the three phone numbers they list, which enables each customer to access the assistance they need in an efficient manner.
  • Plenty of experience – Between NRAI and their affiliated partners, there’s a lot of experience backing up every purchase you make.

National Registered Agents, Inc. Weaknesses

  • High prices – NRAI charges more than $400 per year for registered agent service, while competitors like ZenBusiness charge less than $200.
  • No online customer reviews – Maybe NRAI is such a large operation that they’re too big for online customer reviews in a sense. With companies this wide-reaching, clients who encounter problems are probably less likely to vent their frustrations online, while happy customers don’t bother writing reviews either. No matter what the reason, it’s disappointing to not be able to read any feedback.

Pricing and Additional Features

National Registered Agents, Inc. charges $405 per year to provide registered agent service in your company’s home state. For each additional state where you need registered agent service, they have a price point of $319 per year. Beyond the basics of registered agent service, NRAI also provides secure access to your business info, along with customized reporting tools and your company’s service of process history.

NRAI vs. Other Registered Agent Services

While NRAI does include some additional features that we appreciate, they charge $405 per year for registered agent service. For comparison’s sake, ZenBusiness provides similar services for an annual fee of just $199. If you would like to take a look at some other options, take a look at our guide to the top registered agent services.

Online Customer Reviews

We were unable to track down any reviews of NRAI’s services. Obviously, we can’t do any analysis on customer feedback that doesn’t exist other than to say that their clients simply don’t write reviews. Still, it’s better than a bunch of negative feedback.

Customer Service Quality

NRAI provides customer support via email or phone. We tested both options. When it comes to their email support, we received responses to our inquiries within 24 hours each time. While they didn’t exactly expand much on their replies, they did answer our questions. Their phone support is also efficient, as we only waited on hold for a little over one minute before being connected with one of their courteous and knowledgeable service reps.

Main Reasons to Use NRAI

They have plenty of experience, and they handle a high volume of clients. In addition, we appreciate their solid customer support.

Main Reasons Not to Use NRAI

Most competitors can beat NRAI’s $405/year rate for registered agent service. For example, we charge just $199 per year. We also offer an LLC formation service for free (all you pay is your state’s fee), and we have premium packages including ongoing compliance assistance and other valuable features.

Frequently Asked Questions About National Registered Agents, Inc.

  • National Registered Agents, Inc. opened for business in 1995, and since then they’ve completed more than 1 million service of process deliveries. NRAI is a subsidiary of CT Corporation and Wolters Kluwer, two major compliance companies. While it has very high prices for registered agent service, it’s hard to doubt the legitimacy of this company.

  • You can reach National Registered Agents, Inc. by phone at 855-337-0707. If you’d rather communicate by email, you can fill out the contact form on their website and they’ll get back to you.

  • In short, yes, every LLC and corporation operating in America today needs to designate a registered agent. This person or business entity receives service of process and important document deliveries from the state, then forwards them to your business. It’s a crucial part of any LLC or corporation’s compliance. However, you don’t necessarily need to hire a registered agent service — you can serve in this role yourself, appoint a family member or friend, hire an attorney or accountant to handle it, etc.

  • NRAI’s refund policy is murky, and we’re not entirely certain whether they offer refunds or not. Their website says that its terms and conditions “govern the issuance of refunds,” but they don’t make their terms and conditions available online.

  • NRAI also offers business formations, foreign qualifications, business license research, business name reservations, amendments, mergers, annual reports, dissolutions, withdrawals, doing business as (DBA) names, Certificates of Good Standing, certified copies, and more.

  • We think the biggest advantage of National Registered Agents, Inc. is its experience. This company has executed more than 1 million service of process deliveries, and it has the backing of two major compliance firms. However, its biggest disadvantage is its pricing. To be honest, we’ve never seen another company that charges as much as NRAI’s $405/year price point for registered agent service.

Disclaimer: The content on this page is for information purposes only and does not constitute legal, tax, or accounting advice. If you have specific questions about any of these topics, seek the counsel of a licensed professional.

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Written by Team ZenBusiness

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