ZenBusiness reviews its own products and services and compares them to others in the industry.
Incfile / Bizee has solid pricing for registered agent service, but its many upsells and inconsistent customer support (based on third-party reviews) can be disappointing. Here at ZenBusiness, we’re committed to providing responsive and helpful customer service.
*SPECIAL OFFER: $99 + state fees for the first year when you switch to ZenBusiness! Renews at $199/yr.
If you want to form a business in the United States, you’ll need to designate a registered agent. The role of the registered agent involves the usage of their address as your official business address, which means they’ll receive important document deliveries on your behalf, including service of process and official correspondence from your state government.
While you can legally serve as your own agent and still operate a compliant business entity, there are some other benefits of hiring a registered agent service. Having a registered agent makes it so that you don’t need to be available at your place of business during all standard business hours, and it also cuts down on the amount of junk mail you’ll receive.
There are many LLC formation services that also offer registered agent services to businesses, and it can be difficult to discern which one is the best option for your company. In this review, we’ll take a close look at Incfile/Bizee, one of the most popular service providers in the industry. Are they the right registered agent service for your business?
Incfile/Bizee opened for business in 2004, and since then they’ve formed more than 1 million LLCs and corporations. In 2018, they were named one of the 360 best entrepreneurial companies in America by Entrepreneur magazine.
A fun fact about Incfile/Bizee is that, like us at ZenBusiness, they offer LLC formation service for free. All you need to pay is your state fee.
Incfile/Bizee is a well-rounded LLC service provider. It offers free LLC formations (+ state fee), has thousands of positive customer reviews, and provides various add-on features at reasonable rates.
However, Incfile/Bizee doesn’t have the most responsive customer support department, and it also pushes quite a few upsells throughout the ordering process.
Incfile/Bizee’s registered agent service costs $119 per year. Aside from the basics of being your registered agent, they include an online dashboard to help you keep your compliance requirements organized.
Incfile/Bizee has a good offering for registered agent service, but they aren’t the cheapest or most fully featured provider. Their $119 price point is solid, but there are some competitors who beat that price and some others that include advanced features.
On the other hand, Incfile/Bizee has a solid customer feedback reputation and free LLC formations. For more information on your other options, take a look at our guide to the top registered agent services available.
Related: Incfile/Bizee LLC Service Review
Incfile/Bizee has a good reputation when it comes to customer feedback, as they have more than 65,000 reviews available on Shopper Approved, and most of them are positive. Their satisfied customers like to talk about how quickly and easily they can leverage Incfile’s services, and they also frequently compliment their support reps.
You can access Incfile/Bizee’s customer support team via email, phone, or chat, and we have experience with all three options. Their response times are fast if you call them, as we’ve never had to wait on hold for too long, but their email support, unfortunately, doesn’t have the same level of responsiveness. We’ve sent them several email support requests that went unanswered. Our only other complaint about their customer service is that they often don’t expand much on their answers, keeping their responses short and to the point.
If you still need to form your business entity, Incfile/Bizee’s offering of a free formation service package is appealing. In addition, their customer feedback is mostly positive.
If you want highly responsive customer support, you might be interested in us instead. We offer registered agent service for $199 per year, and we also have a free LLC service.
Is Incfile/Bizee legit?
Incfile/Bizee has formed more than 1 million businesses since opening in 2004. It also has tens of thousands of positive customer reviews online. Whether it’s the right fit for your business is up for debate, but Incfile/Bizee is a legitimate operation.
How does Incfile/Bizee compare to other LLC formation and registered agent services?
While Incfile/Bizee is one of the most popular LLC formation and registered agent services available, there are some other companies that are also worth considering. Check out our one-on-one comparison guides for a closer look.
How can I get in touch with Incfile/Bizee’s customer support?
You can reach Incfile/Bizee by phone at 844-830-8267, and their customer support fax number is 877-919-2613. If you’d rather email them, you can fill out the contact form on their website. Their support team is available from 10 a.m. to 7 p.m. on weekdays.
Do I need a registered agent for my LLC or corporation?
In short, yes, every LLC and corporation operating in America today needs to designate a registered agent. This person or business entity receives service of process and important document deliveries from the state, then forwards them to your business. It’s a crucial part of any LLC or corporation’s compliance. However, you don’t necessarily need to hire a registered agent service — you can serve in this role yourself, appoint a family member or friend, hire an attorney or accountant to handle it, etc.
Do they have a refund policy?
While some competitors (like us at ZenBusiness) offer 100% satisfaction guarantees, Incfile/Bizee doesn’t. They charge a $30 cancellation fee, and they also will only provide a refund if you request it before they submit your payment to the state, which is typically within 24 hours of placing your order.
Other than registered agent service, what else can Incfile do?
Incfile/Bizee offers business formations, foreign qualifications, amendments, dissolutions, reinstatements, doing business as (DBA) names, virtual address services, Certificates of Good Standing, business license research, trademark name searches, annual reports, LLC kits, employer identification number (EIN) acquisition), business tax assistance, and more.
What are Incfile/Bizee’s biggest advantage and disadvantage?
We think that Incfile/Bizee’s biggest pro is its free LLC formation package. Much like ZenBusiness, Incfile/Bizee will form your new business for free, as long as you pay your state’s required fee.
Incfile/Bizee doesn’t really have any glaring negatives, although we would say that their upsells are a bit of a drawback. You will experience quite a few upsell attempts as you work your way through their order form.
Registered Agent Services Reviewed
Disclaimer: The content on this page is for information purposes only and does not constitute legal, tax, or accounting advice. If you have specific questions about any of these topics, seek the counsel of a licensed professional.
Written by Team ZenBusiness
ZenBusiness has helped people start, run, and grow over 800,000 dream companies. The editorial team at ZenBusiness has over 20 years of collective small business publishing experience and is composed of business formation experts who are dedicated to empowering and educating entrepreneurs about owning a company.
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