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If you want to form a business in the United States, you’ll need to designate a registered agent. The role of the registered agent involves the usage of their address as your official business address, which means they’ll receive important document deliveries on your behalf, including service of process and official correspondence from your state government.

While you can legally serve as your own agent and still operate a compliant business entity, there are some other benefits of hiring a registered agent service. Having a registered agent makes it so that you don’t need to be available at your place of business during all standard business hours, and it also cuts down on the amount of junk mail you’ll receive.

There are many LLC formation services that also offer registered agent services to businesses, and it can be difficult to discern which one is the best option for your company. In this review, we’ll take a close look at Incfile, one of the most popular service providers in the industry. Are they the right registered agent service for your business?

About Incfile

Incfile opened for business in 2004, and since then they’ve formed more than 1 million LLCs and corporations. In 2018, they were named one of the 360 best entrepreneurial companies in America by Entrepreneur magazine.

A fun fact about Incfile is that, like us at ZenBusiness, they offer LLC formation service for free. All you need to pay is your state fee.

30-Second Summary of Our Review

Incfile is a well-rounded LLC service provider. It offers free LLC formations (+ state fee), has thousands of positive customer reviews, and provides various add-on features at reasonable rates.

However, Incfile doesn’t have the most responsive customer support department, and it also pushes quite a few upsells throughout the ordering process.

Incfile Strengths

  • Free business formation offer – Along with us at ZenBusiness, Incfile is one of a few companies we’re aware of that offer a business formation service package for free. All you need to do is pay your state fee, and they’ll take care of the rest.
  • Thousands of positive customer reviews – Incfile has a good reputation for customer feedback. They have thousands of positive reviews and few negative opinions to be found.
  • One year registered agent service included with formation packages – No matter which one of their formation packages you choose (even the free version), they’ll include 12 months of registered agent service at no extra cost.

Incfile Weaknesses

  • Lots of upsells – While Incfile’s services are affordable, you’ll have to navigate through plenty of upsells to order them.
  • Customer support lacks responsiveness – Incfile’s phone support is pretty good, but its email support is almost entirely non-responsive. If you need help, you’ll probably need to call them.

Pricing and Additional Features

Incfile’s registered agent service costs $119 per year. Aside from the basics of being your registered agent, they include an online dashboard to help you keep your compliance requirements organized.

Incfile vs. Other Registered Agent Services

Incfile has a good offering for registered agent service, but they aren’t the cheapest or most fully featured provider. Their $119 price point is solid, but there are some competitors who beat that price and some others that include advanced features.

On the other hand, Incfile has a solid customer feedback reputation and free LLC formations. For more information on your other options, take a look at our guide to the top registered agent services available.

Online Customer Reviews

Incfile has a good reputation when it comes to customer feedback, as they have more than 65,000 reviews available on Shopper Approved, and most of them are positive. Their satisfied customers like to talk about how quickly and easily they can leverage Incfile’s services, and they also frequently compliment their support reps.

Customer Service Quality

You can access Incfile’s customer support team via email, phone, or chat, and we have experience with all three options. Their response times are fast if you call them, as we’ve never had to wait on hold for too long, but their email support, unfortunately, doesn’t have the same level of responsiveness. We’ve sent them several email support requests that went unanswered. Our only other complaint about their customer service is that they often don’t expand much on their answers, keeping their responses short and to the point.

Main Reasons to Use Incfile

If you still need to form your business entity, Incfile’s offering of a free formation service package is appealing. In addition, their customer feedback is mostly positive.

Main Reasons Not to Use Incfile

If you want highly responsive customer support, you might be interested in us instead. We offer registered agent service for $199 per year, and we also have a free LLC service.

Let ZenBusiness Help

We offer a stress-free registered agent service

Frequently Asked Questions About Incfile Registered Agent Service

  • Incfile has formed more than 1 million businesses since opening in 2004. It also has tens of thousands of positive customer reviews online. Whether it’s the right fit for your business is up for debate, but Incfile is a legitimate operation.

  • While Incfile is one of the most popular LLC formation and registered agent services available, there are some other companies that are also worth considering. Check out our one-on-one comparison guides for a closer look.

  • You can reach Incfile by phone at 844-830-8267, and their customer support fax number is 877-919-2613. If you’d rather email them, you can fill out the contact form on their website. Their support team is available from 10 a.m. to 7 p.m. on weekdays.

  • In short, yes, every LLC and corporation operating in America today needs to designate a registered agent. This person or business entity receives service of process and important document deliveries from the state, then forwards them to your business. It’s a crucial part of any LLC or corporation’s compliance. However, you don’t necessarily need to hire a registered agent service — you can serve in this role yourself, appoint a family member or friend, hire an attorney or accountant to handle it, etc.

  • While some competitors (like us at ZenBusiness) offer 100% satisfaction guarantees, Incfile doesn’t. They charge a $30 cancellation fee, and they also will only provide a refund if you request it before they submit your payment to the state, which is typically within 24 hours of placing your order.

  • Incfile offers business formations, foreign qualifications, amendments, dissolutions, reinstatements, doing business as (DBA) names, virtual address services, Certificates of Good Standing, business license research, trademark name searches, annual reports, LLC kits, employer identification number (EIN) acquisition), business tax assistance, and more.

  • We think that Incfile’s biggest pro is its free LLC formation package. Much like ZenBusiness, Incfile will form your new business for free, as long as you pay your state’s required fee.

    Incfile doesn’t really have any glaring negatives, although we would say that their upsells are a bit of a drawback. You will experience quite a few upsell attempts as you work your way through their order form.

Disclaimer: The content on this page is for information purposes only and does not constitute legal, tax, or accounting advice. If you have specific questions about any of these topics, seek the counsel of a licensed professional.

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