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ZenBusiness reviews LegalZoom’s registered agent services. LegalZoom is a popular and well-known business service provider, but it has a high price point for registered agent service.
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Last Updated: August 14, 2025
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When you start a state-registered business like a corporation or limited liability company (LLC) in the United States, you’ll be required to designate a registered agent to accept service of process on your business’s behalf. If you’re researching the many registered agent services on the market today, you might encounter LegalZoom’s registered agent services.
But does LegalZoom provide a good registered agent service offering? How does it compare to most registered agent services? In this guide, we’ll review LegalZoom, including what this company is, its track record, how its registered agent service stacks up, and more.
A registered agent is an individual or a business entity that receives legal documents like service of process on behalf of a business. When you register your business with your state, you’ll be required to designate a registered agent. Many business owners decide to hire a registered agent service for peace of mind and to protect their business’s image.
In most states, a registered agent needs to be an individual or business entity with a physical address in the state (P.O. boxes don’t count). The agent needs to be physically present at their listed address (often referred to as the registered agent address or registered office) during all normal business hours.
If you don’t designate a registered agent, your business’s initial filings will be rejected, and your business won’t be formed. Additionally, if your existing business no longer has an agent, your business could lose its good standing in the state and face penalties like administrative dissolution.
In many cases, it’s possible to be your own registered agent (and it’s natural to want a free registered agent service, which you’ll have if you serve as your own agent). But just because you can be your own agent doesn’t mean you should. From a logistical standpoint, serving as your own agent means that you’ll have to be present at that listed address during all normal business hours — not ideal if your business requires you to be out and about during the day or if you want to go on vacation.
But more importantly, if you serve as your own agent, you’ll personally receive any legal notices if your business is ever sued. This could happen at any time at your business address — potentially while you’re working with a client or business partner — which could harm your reputation.
A registered agent service like ZenBusiness or LegalZoom can help you avoid that scenario. Registered agent services will receive these notices privately in their office, and they’ll deliver the notice to you discreetly. Plus, they’ll give you peace of mind that someone’s always present at your listed registered agent address, helping ensure you’re compliant with these state requirements.
But should you use LegalZoom as your registered agent? Let’s dig into this company in more detail.
LegalZoom was founded in 2001, and since then, they’ve assisted with more than 9 million legal milestones and over 4 million business formations. What’s unusual about their business is the fact that they provide legal services for both personal and business matters. They also offer a legal subscription that allows you to have a consultation with an attorney who participates in their program.
As far as business services go, it’s clear that LegalZoom has a long history of helping a high volume of customers, including professional registered agent services, formations, and more.
Before we get into our full review of LegalZoom’s registered agent services, let’s take a quick glance at the advantages and disadvantages of LegalZoom.
When we evaluated LegalZoom, we considered several factors, including the registered agent service offering, price point, online customer reviews, and customer support. Let’s discuss those categories.
LegalZoom offers a pretty standard but complete registered agent service offering. As a registered agent service customer, you’ll get a reliable representative to accept service of process on your behalf. They promptly scan any documents your business receives and upload them to your account (including unlimited cloud storage for those business documents).
LegalZoom also includes a Compliance Calendar with their registered agent services, which gives you email reminders for annual report deadlines. The service checks all the boxes for an essential registered agent service feature list.
LegalZoom currently charges $249 for its registered agent service, which includes registered agent services for one entity in one state. Additional charges will apply for extra LLCs or coverage for multiple states.
If you’re already getting registered agent services from another company, LegalZoom will take care of the paperwork to switch agents on your behalf as part of the service.
According to their review history, it’s safe to say that LegalZoom is a reliable registered agent service, even if there are more affordable options available elsewhere. For the sake of comparison, our registered agent service is a bit cheaper at $199 per year (but it’s $99 plus state fees for your first year).
LegalZoom has a long list of customer reviews on Trustpilot (as of this writing, they have more than 22,000 reviews on that third-party review site alone). The majority of these reviews are positive. On other sites like the Better Business Bureau and Consumer Affairs, LegalZoom’s review score is weaker, but it’s clear that a lot of customers appreciate their experience.
In the negative reviews, we found a few common complaints. Some customers felt that they had unknowingly subscribed to extra services that they didn’t want. Others found it tricky to get help from customer support when trying to cancel services.
LegalZoom offers several ways to get in contact with customer support. They offer phone support through several different numbers: one pinned at the top of their website, and then two dedicated numbers for customer care and their sales team. They also have a chat feature on their site. We tested the chat feature on their website and received an answer to our question in about 10 minutes.
According to the customer reviews we’ve read, LegalZoom’s customer support is usually good, but some customers find support to be lacking for certain requests. Positive reviews often thank their customer service representative by name, but negative reviews mention that support is unhelpful when they’re trying to cancel a service or get assistance with delayed orders.
LegalZoom’s customer support is available from 5 a.m. to 7 p.m. PT on weekdays and 7 a.m. to 4 p.m. PT on weekends.
If you need a new registered agent, LegalZoom is definitely a viable choice, but that doesn’t mean it’s the best one. The brand certainly has a long history of serving businesses and individuals, and most of its customer review history is pretty good.
But if you’re looking for the best value for your company’s registered agent, you won’t find it with LegalZoom. Their $249 price point isn’t the highest in the industry, but it is higher than many competitors in this sector.
Here at ZenBusiness, we pride ourselves on providing reliable services for a variety of small business needs at a great value. Whether you need a registered agent service for a good price, help starting your LLC, a Money Pro app for managing your business finances, or something else, we’ve got your back. We’ll help handle the red tape for you so you can focus on what you love: running your business.
LegalZoom has been around since 2001, and they’ve served millions of customers with reliable and trustworthy business and legal services since then. Whether you use them to help with some personal legal matters, a registered agent for your business, or other legal services, you’ll find they’re a legitimate company with a long history of service.
If you’d like to see how LegalZoom compares to other popular registered agent and LLC formation services, check out our comparative reviews:
LegalZoom currently offers two primary customer support channels: phone and chat. They have one phone number pinned to the top of their website, but they also provide dedicated numbers for customer care (888-379-0854) and sales (855-787-1922), which can make it easier to contact the person you need. You can easily find their chat portal at the bottom of their website pages.
Currently, the window for their customer support availability is pretty wide. They’re available from 5 a.m. to 7 p.m. PT on weekdays and 7 a.m. to 4 p.m. PT on weekends.
In short, yes, every LLC and corporation operating in America today needs to designate a registered agent (in Pennsylvania, you list a registered office instead of an agent, but the gist of the requirement is the same). A registered agent is a person or business entity that receives service of process and important document deliveries from the state and then forwards them to your business. It’s a crucial part of any LLC or corporation’s compliance.
Technically, you can serve as your own agent, appoint a friend or family member, or even hire an attorney to fill this role, but a dedicated registered agent service is a wise choice for balancing overall value with peace of mind.
LegalZoom has a 100% satisfaction guarantee that’s very similar to our refund policy. For filed documents, if you request a refund within 60 days of your purchase date, they’ll provide it (unless your paperwork has already been submitted to a government agency; then you’re not eligible for a refund). If you’re requesting a refund for a non-filed document (such as an operating agreement), you have up to 60 days to request a refund (or 7 days after the document is completed — whichever comes first).
You can see their LegalZoom Guarantee page for a full rundown of their refund policies. But all told, LegalZoom has a solid refund policy.
LegalZoom is unusual because it provides legal services and documents for both business and personal applications. Not only can you get a registered agent service for your business, but you can also get business formation plans, help with business licenses and permits, an EIN, and much more. On a personal level, you can get help with a living will, estate planning, virtual mailboxes, power of attorney, and more. They also offer a legal subscription service where you can have short consultations with a participating attorney when needed.
Experience matters, and LegalZoom has plenty of it. They’ve been around for decades, and they’ve helped millions of customers in different legal capacities. Their longevity and customer volume are higher than many competitors.
When it comes to disadvantages, we think their overall pricing for several popular services is rather unappealing. For example, while LegalZoom does offer a free LLC formation package (plus state fees), LegalZoom charges at least $149 (plus state fees) to form a corporation. In contrast, ZenBusiness has a free offering for both LLCs and corporations; you only pay your state formation fees. Our registered agent service is also more affordable, priced at $199 per year.
Registered Agent Services Reviewed
Disclaimer: The content on this page is for information purposes only and does not constitute legal, tax, or accounting advice. If you have specific questions about any of these topics, seek the counsel of a licensed professional.
Written by Team ZenBusiness
ZenBusiness has helped people start, run, and grow over 850,000 dream companies. The editorial team at ZenBusiness has over 20 years of collective small business publishing experience and is composed of business formation experts who are dedicated to empowering and educating entrepreneurs about owning a company.
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