ZenBusiness vs. Incorporate.com

5 Things They Have in Common

1) Affordable: With either ZenBusiness or Incorporate.com, you’ll save a significant amount of money on your LLC formation compared to hiring a business attorney to handle your formation process.

2) Customer Support: These two services both have customer support networks that can answer your tough questions. Why go it alone when you can get help from ZenBusiness or Incorporate.com?

3) Additional Services: Both Incorporate.com and ZenBusiness have many other services for your business, from registered agent service to annual reports and much more.

4) Efficiency: These companies both work quickly, and both can get your formation processed with the state in a matter of weeks or even days.

5) Informative: Incorporate.com has a helpful Learning Center on its website that includes information on startup tasks, comparison guides on different types of business entities, and much more. As for ZenBusiness, we have a blog where we share business tips and tricks. Both are very helpful educational resources whether you’re a customer or not.

Side-by-Side Comparisons

Pricing

ZenBusiness: We offer LLC service for free (just pay your state’s fee). If you’re looking for some advanced features, our $199 Pro package adds ongoing compliance assistance, an operating agreement template, an employer identification number (EIN), and faster processing. You also might like our $299 Premium plan, as it adds a business website builder, a domain name, a business email address, and 25+ business document templates.

Incorporate.com: Their pricing starts at $99 (+ state fee) for a package that only includes the basics. Even though they have some valuable features, Incorporate.com’s two premium packages, priced at $634 and $734, are too expensive for what you get.

Experience

ZenBusiness: We were founded in 2015 in Austin, Texas. Since then, we’ve served 500,000+ customers. We’re a public benefit corporation that provides $5,000 grants to help our customers kickstart their businesses.

Incorporate.com: Incorporate.com opened in 1899, and they’ve served 750,000+ clients since then. Over the years, their name has changed several times ― from Corporation Service Company to The Company Corporation to Incorporate.com ― but the core business has stayed the same.

Customer Support

ZenBusiness: ZenBusiness provides access to our customer service team by phone, email, or web chat. We have expanded availability that even includes Sundays — very few competitors have any weekend availability. We pride ourselves in continuously improving the quality and responsiveness of our customer support, and we believe we compare favorably to the vast majority of competitors in this area.

Incorporate.com: They provide support by phone, email, or chat. We tried all three options and had similar experiences with all of them. Incorporate.com’s representatives responded in a relatively efficient manner and accurately answered our questions. We couldn’t find any info about their hours of operation, however.

Turnaround Times

ZenBusiness: With ZenBusiness, all formation speeds vary based on state capabilities. Also, if you’re in a hurry, you can choose one of our premium packages to speed things up a bit. When compared to other formation services, we are usually either just as fast or slightly faster. To find out your turnaround time, simply plug in your state and immediately see your estimated processing speed.

Incorporate.com: When you reach the bottom of your order form, Incorporate.com gives you turnaround time estimates for both standard and expedited processing. Incorporate.com bases its turnaround times on each state’s processing speeds.

Customer Reviews

ZenBusiness: ZenBusiness excels when it comes to customer feedback, as we have more than 12,000 reviews available online, and nearly all of them are positive. Our clients are clearly satisfied with our services, and they frequently praise our efficiency, along with the general ease of use provided by our platform.

Incorporate.com: Despite being in business since the 19th century and boasting nearly a million customers, there is little customer feedback available online for Incorporate.com. We found just a small handful of reviews on third-party review sites, and a large percentage of them were negative.

Ease of Use

ZenBusiness: It’s important to us to make the LLC formation process as simple as possible. All you have to do is choose your LLC package from our three options, provide us with some information about yourself and your business, select which add-on services you’d like, and pay for the order. It doesn’t get much easier than this.

Incorporate.com: The ordering process is pretty simple with Incorporate.com. After you select your state and entity, you’ll choose from Incorporate.com’s three LLC formation packages. Then, depending on which package you selected, you’ll see a screen with a few upsell attempts. From there, you just need to fill out your personal contact info and business details, then you can review your information and pay for the order.

Additional Services

Both of these companies offer quite a few business services in addition to LLC formation service. There is a large amount of overlap here, as both companies offer many of the same common services, like registered agent service, annual reports, and operating agreement templates.

There are some services that these companies don’t share in common, though. For example, ZenBusiness offers a publication service if you form a business in a state that requires it (such as New York), while Incorporate.com doesn’t. Incorporate.com has a few services that aren’t available from ZenBusiness as well, like their written consent form service.