If you want to form a business in the United States, you’ll need to designate a registered agent. The role of the registered agent involves the usage of their address as your official business address, which means they’ll receive important document deliveries on your behalf, including service of process and official correspondence from your state government.

While you can legally serve as your own agent and still operate a compliant business entity, there are some other benefits of hiring a registered agent service. Having a registered agent makes it so that you don’t need to be available at your place of business during all standard business hours, and it also cuts down on the amount of junk mail you’ll receive.

There are many LLC formation services that also offer registered agent services to businesses, and it can be difficult to discern which one is the best option for your company. In this review, we’ll take a close look at Rocket Lawyer, one of the most popular service providers in the industry. Are they the right registered agent service for your business?

About Rocket Lawyer

Rocket Lawyer has been in business since 2008, and they’ve served 25+ million customers since then, although it’s unclear how many of those are business clients as opposed to individual customers. One fun fact about Rocket Lawyer is that their business model is built around their legal services subscription plan. Costing $39.99 per month, this plan includes access to a legal document library, consultations with business attorneys, free formation service (for new members), and other discounts.

30-Second Summary of Our Review

Registered agent service is just one of many services provided by Rocket Lawyer ― the centerpiece of its offerings is its legal services subscription, which provides access to qualified business attorneys and several other perks. Rocket Lawyer also receives solid customer feedback, indicating that most of its clients are pleased with its service.

Rocket Lawyer Strengths

  • Large volume of clients served – Rocket Lawyer has served 25+ million customers since it opened for business in 2008.
  • Solid customer reviews – With a large collection of reviews available online, Rocket Lawyer maintains mostly positive rating scores.

Rocket Lawyer Weaknesses

  • High price points – Rocket Lawyer charges $99.99 for LLC formation service. Also, it’s difficult to find pricing information on Rocket Lawyer’s website.
  • Inconvenient ordering process – Unlike the vast majority of competitors, Rocket Lawyer doesn’t allow customers to purchase registered agent services online. Instead, you’ll have to fill out a contact form and wait for them to call you.

Pricing and Additional Features

They charge an annual fee of $149.99 for registered agent service, although customers who subscribe to their legal services plan (for $39.99/month) receive 25% off that rate. Rocket Lawyer’s registered agent service is quite basic, providing the essentials but little else.

Rocket Lawyer vs. Other Registered Agent Services

Rocket Lawyer has a couple of distinct advantages over some competitors, like their high client volume and mostly positive customer feedback. However, there are companies that offer registered agent service at lower price points while also including advanced features like compliance calendars. In addition, you can’t order Rocket Lawyer registered agent service online. Instead, you need to fill out a contact form and wait for them to call you.

Furthermore, Rocket Lawyer charges $99.99 to form an LLC and includes no noteworthy features. When competitors like us offer a free LLC package (+ state fee), spending $99.99 plus your state’s fee with Rocket Lawyer feels like a lot. For more information on your other options, take a look at our guide to the top registered agent services available.

Online Customer Reviews

We found around 10,000 customer reviews for Rocket Lawyer on Trustpilot, Sitejabber, and Consumer Affairs. They receive more positive feedback than negative, and above all else, their clients discuss how easy their services are to use. In addition, customers seem pleased by the variety of services offered by Rocket Lawyer.

Customer Service Quality

With Rocket Lawyer, you can access customer support via phone, web chat, or email. Our favorite aspect of this service is its extended operating hours, which run from 9 a.m. to 9 p.m. ET every weekday. Aside from that, its representatives are easy to get in touch with, and they offer knowledgeable and professional service regardless of which medium you choose to reach out. It should be noted that the chat function is a bit convoluted in the way that they make you search their FAQ for an answer to your question before connecting you to an agent, but that’s a relatively minor inconvenience.

Main Reasons to Use Rocket Lawyer

If you place a high value on experience and customer volume, Rocket Lawyer is an option. Additionally, if their legal services subscription plan appeals to you, it’s a unique feature that you won’t find with competitors.

Main Reasons Not to Use Rocket Lawyer

There are other companies offering a similar service at lower price points. Plus, Rocket Lawyer lacks convenience, as you can’t order registered agent service online. Furthermore, if you also need to form your business entity, some competitors offer free packages or bundle in valuable features, which Rocket Lawyer doesn’t. For example, with ZenBusiness’ LLC formation service, you’ll receive a free business formation (all you’ll pay is your state’s fee). We also offer reasonably priced registered agent service.

Frequently Asked Questions About Rocket Lawyer Registered Agent Service

  • Rocket Lawyer opened its doors in 2008, and since then they’ve served 25+ million customers. In addition to its customer volume, Rocket Lawyer also receives mostly positive customer feedback. They have thousands of reviews available online, and they maintain strong average rating scores.

  • We invite you to check out some of our comparison guides, which take a head-to-head view of the competition between Rocket Lawyer and its top competitors.

    Rocket Lawyer vs. ZenBusiness: With us at ZenBusiness, you can get LLC formation service for free (just pay the state’s required fee). Additionally, we offer money-saving LLC formation packages with advanced features, which Rocket Lawyer doesn’t. While Rocket Lawyer charges $149.99 per year for registered agent service and we charge $199, our convenience advantage is significant.

    Rocket Lawyer’s advantage over us is experience. Rocket Lawyer has served 25+ million customers, which is the highest customer volume in this industry. As for us, we’ve been around since 2015, although we’ve already processed 500,000+ LLC formations. Both companies receive excellent customer reviews, so that area is a toss-up.

    Rocket Lawyer vs. IncfileIncfile is one of only a few companies (along with ZenBusiness and a couple of others) in this industry that provide LLC formation service free of charge, as long as you pay your state fee. Customer feedback is a pro for both of these companies, as they both receive strong reviews from their clients. Rocket Lawyer has an experience advantage in this competition, as they do when compared to just about any other company providing online business services. However, Incfile charges $119/year for registered agent service, while Rocket Lawyer charges $149.99.

    Rocket Lawyer vs. Northwest Registered AgentNorthwest has personalized support that’s an advantage over Rocket Lawyer. While both of these companies receive high-quality customer feedback, Rocket Lawyer has a much higher volume of reviews. Whereas Northwest has around 800 reviews available online, Rocket Lawyer has nearly 10,000 of them, and both companies have similarly positive reputations. While Northwest charges $225 for LLC formation and $125/year for registered agent service, Rocket Lawyer charges $99.99 and $149.99/year, respectively.

  • If you’d like to talk with Rocket Lawyer representatives over the phone, you can contact them at 877-881-0947. They don’t list a general support email address on their website, but you can fill out their contact form and they’ll email you back.

  • In short, yes, every LLC and corporation operating in America today needs to designate a registered agent. This person or business entity receives service of process and important document deliveries from the state, then forwards them to your business. It’s a crucial part of any LLC or corporation’s compliance. However, you don’t necessarily need to hire a registered agent service — you can serve in this role yourself, appoint a family member or friend, hire an attorney or accountant to handle it, etc.

  • Rocket Lawyer has a solid refund policy. Their 100% satisfaction guarantee ensures that any unsatisfied customer will receive a full refund of service fees paid to Rocket Lawyer. However, there is a 30-day window for refunds (we offer a very similar policy, but with a 60-day window).

  • Rocket Lawyer offers a wider variety of services than just about any other company in this industry, which is largely due to the fact that they provide many personal services in addition to their business offerings. For example, they can help you create a last will and testament or work with you to draft a prenuptial agreement for your marriage.

    As for their business services, they offer assistance with business formations, employment and human resources issues, corporate compliance, consultations with vetted business attorneys, a selection of legal documents and business contracts, and more.

  • Rocket Lawyer’s experience level is its biggest advantage, considering that none of its competitors serve a higher volume of clients than Rocket Lawyer does. As for its disadvantages, its pricing isn’t too impressive if you don’t subscribe to its legal services plan, as its $99.99 offering for LLC or incorporation service is as barebones as it gets. In addition, its inconvenient registered agent service is a disadvantage, as you can’t even purchase it online.

Disclaimer: The content on this page is for information purposes only and does not constitute legal, tax, or accounting advice. If you have specific questions about any of these topics, seek the counsel of a licensed professional.

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Written by Team ZenBusiness

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