Ooma Business Phone Service Review

Ooma Business Phone Service Review

Ooma is an outstanding option for any business that requires a phone plan for legacy devices. Let’s quickly run down some of its pros and cons before we take a deeper dive.

Pros

• Outstanding call quality on Ooma desk phones
• 24/7 phone support
• Unlimited calls in North America
• Strong pricing for small businesses
• Great customer feedback

Cons

• No per-user discounts for large companies
• Mobile app not as intuitive as some competitors

The Details of Ooma Business Phone Service

Most competitors have a dizzying array of price points based on the level of service and number of users you need. That’s not the case with Ooma, a much more straightforward business phone service that charges $19.95 per user for its Office plan and $24.95 per user for its Office Pro package.

Ooma is known for its excellent call quality on legacy phones, and it also offers unlimited calling across the U.S., Mexico, and Canada — many competitors restrict unlimited calling to just the U.S. You’ll also receive virtual receptionist service, along with toll-free, direct dial, and local phone numbers.

Overall Pricing and Value:

In our opinion, how much value Ooma provides all comes down to how many users you’ll have. For a small number of users, Ooma is a great value because its rates are lower than most competitors’ price points for 1-4 users. On the other hand, many competitors offer discounts for companies with lots of users, while Ooma maintains its flat rates.

Track Record:

Ooma has been around since 2003. Today, the company has 850 employees and annual revenue exceeding $165 million. Clearly, Ooma is no “small business” anymore! This company has come a long way and is now one of the most popular VoIP business phone service providers in the nation.

We found more than 1,600 reviews of Ooma’s business services, and the company holds down an average rating score of roughly 4.3 out of 5. This is a solid customer feedback reputation compared to some other top business phone service providers.

Customer Support:

We’re always impressed by Ooma’s offering of 24/7 phone support, which is an attribute few of its competitors can match. When we’ve contacted Ooma customer support, we have always received timely service from attentive and knowledgeable representatives.

We didn’t notice any widespread complaints in Ooma’s customer feedback regarding its support team either, so Ooma earns the full 10 points in this important category.

Ease of Use:

There wouldn’t be much point in using a business phone service if it didn’t make it cheaper and easier to communicate with your customers and vendors. Thankfully, Ooma does just that, with an easy-to-use interface and intuitive features.

Ooma scores big points for its incredibly simple setup, which includes an auto-configuration program that can fast-forward through several important steps by automatically determining the best settings for your setup. However, we’ll dock Ooma one point in this category because its mobile app isn’t quite as intuitive as those offered by Nextiva and RingCentral.

What Are Customers Saying About Ooma Business Phone Service?

Of the 1,600+ reviews of Ooma’s business phone service we found online, the vast majority are positive. Ooma averages right around 4.3 stars out of 5. When you consider that quite a few of Ooma’s competitors hover right around the 4.0 mark for average ratings, this is a slight advantage for Ooma.

Ooma’s many positive customer reviews tend to mention the excellent call quality Ooma provides, especially compared to some other VoIP providers. Lots of people mention the company’s high quality of customer support as well. The only common thread we found in the negative reviews is some complaints about the necessity to use Ooma-branded phones instead of buying your own.

Our Final Thoughts

Ooma is an outstanding option for any business seeking a phone service for desk handsets. We appreciate this company’s solid user interface and 24/7 customer support availability.

We think Ooma is a great company in many ways, and we wouldn’t hesitate to recommend them to our family and friends. However, we recognize that Ooma won’t be the perfect choice for every entrepreneur’s business phone service needs.

If you’d like to take a look at some Ooma competitors, or you want to see a general overview of business phone services, check out our complete guide on this topic.